Let your visitors hold down all the conversations that they have with your operators in reserve!
Hello buddies,
Hope you are all doing great out there! I am back to brief you all about a cool new feature launched by SalesIQ - View past conversations , which allows your visitors to keep track of all the past conversations that they had with the operators of your firm in their own chat windows. Inquisitive to know more about this feature? Then do stick around and continue reading.
Well, what is the sole purpose of bringing in this feature?
Consider a scenario in which a prospective customer of your firm, Tony had bought in a new detachable multi-purpose holder from your online store. And, he tried to build it up step by step as described in the help manual given, but he couldn't. So he plans on seeking the help of the support team of your online store via live chat. And say an operator of your firm provides him with elaborate instructions to build it up.
Assume Tony had to re-build the holder from scratch again and he is in need of the instructions that were given to him by the operator of your firm earlier. Oopsie, that's when he realizes that he doesn't really remember the instructions that your operator provided him with earlier and the manual provided with the product is of no help.
This is where our new feature comes into play. Cool, isn't it?
How can I avail this option for my chat widget?
- It's so simple, just click on the Settings -> Websites -> Live chat widget -> Chat window -> Configurations tab.
- Scroll down the window to the bottom.
- You would find an option, View past chats/conversations.
- Enable it and you are done!
Now scoot back, and run a test to see if it is working fine. Now you are good to go.
Perks of using this feature :
- Cosy up your visitors by letting them run through the old conversations whenever they want to or have to.
- Save the process of mailing the chat transcripts after every other conversation that the visitor has with the agents.
Heads up !!
- We have to understand the fact that, this feature would work fine only until the data stored in the cookie are alive.
- And do remember that if you log in from a different browser, the website might not identify you or display your previous conversations.
Jeez, is there a possibility to outfox the above-mentioned drawbacks?
- Well yeah, don't worry we have an API which you can use to outrun this kind of situation.
- Again run through our API documentation . You would find an API .visitor.id() under the Visitor's APIs.
- Now, incorporate this API on your website, this API would set a unique ID for every other visitor visiting your website. (When the visitor signs up for your website)
- These IDs are bound with visitor details and are sent to the SalesIQ account created for your firm.
- Ergo, the next time the visitor visits your website, the JS API incorporated on your website would send the visitor ID of that particular visitor to your SalesIQ account.
- SalesIQ then fetches the data bound with that particular ID and sends out the retrieved data back to your browser and thus displaying your visitor's previous conversations in his/her chat window.
- And not only that, even if the visitor logs in from a different browser or even a different device, we still can identify them using this API thus avoiding redundant visitor data in your SalesIQ account.
Well, it's time for me to bid adieu. Hope this post was comprehensible and helpful. Take care and stay in the pink of health!!!
Fond regards,
Bala
Access your files securely from anywhere
New to Zoho Recruit?
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Bala R B
Sticky Posts
OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. Note: SalesIQ offers native integration with OpenAI, supporting several ChatGPT models,Automate and Personalize Engagement for Campaign Leads Using Zoho SalesIQ Chatbots
Hi everyone! In our last post, we explored how to identify, qualify, and nurture leads using SalesIQ Triggers and Zoho Campaigns integration. To recap, once visitors meet your criteria, you can add them to a Campaigns mailing list with Triggers. WhenHide Zoho SalesIQ chat widget outside operating regions to optimize engagements
Have you ever found yourself in a situation where you're receiving chat requests from locations where your business isn't operational? Having to set routing rules or manually delete chats from your logs can be tedious and time-consuming, hampering yourHow to nurture leads, manage contacts and grow your B2B business with SalesIQ?
Zoho SalesIQ is one of the most powerful support tools in the industry and is preferred by millions of customers. SalesIQ is used to acquire leads across various sectors and automate your workflows. The all-new SalesIQ brings more power to your businessMake Every Conversation Count: Personalize Your Chatbot for Human-Like Engagement
Imagine walking into your favourite coffee shop, and before you even place your order, the waiter asks, "Would you like your usual?" That small gesture makes you feel recognized and valued, strengthening your connection with the place. Now, what if your
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー
その他のサービス コンテンツ
Nederlandse Hulpbronnen
ご検討中の方
Recent Topics
Missing Payload Details
Hi All, Does anyone know how to fix missing webhook payload data in the next step of the flow? Payload comes into the webhook -- All details here When i go to use the webhook data in the next step -- the majority of the payload data is missingZoho Projects API 100 requests/2 min. Limit
Hi Requesting clarification on the API documentation. "You can invoke or call an API for 100 times in a span of two minutes. If you invoke more than 100 times, the particular API request will be locked for the next 30 minutes. " Does this limit applyCustomer address in Zoho Bookings
Hello, Is it possible to add customer address information to the Zoho bookings appointment screen? Or have it pull that information automatically from the CRM? We are wanting to use this as a field management software but it is difficult to pull the address from multiple sources when it would be ideal to have a clickable address on the appointment screen that opens up the user's maps. It would also be advantageous for the "list view" to show appointment times instead of just duration and bookingAutoScan Not Working Since April -Support says it with engineering
Hi there, Autoscan has not been working on my account since April. Without this feature, completing expenses reports is laborious and error-prone. I keep asking for updates seeing as this is a critical feature, but told that it's being looked into andCalendar Connection Enhancement
Hello everyone, Greetings from the Bookings team. We're here to announce an important Calendar enhancement that will roll out soon. Let's take a look at what's being changed. Improved and more straightforward UI The Calendars UI is undergoing a completeBookings to CRM - New Events and Contacts
Hello, I have an issue with appointments taken by clients from a Zoho Bookings page. Previously when an appointment was reserved, if there were no client created in Zoho CRM, it would create it in the CRM through the integration between both platform.Generating Discount Coupons for Zoho Bookings
Hi, Is there provision to generate Discount Coupons for appointment bookings? I could not see that in the settings and this is very much needed. Please suggest us. ThanksEmpowered Custom Views: Cross-Module Criteria Now Supported in Zoho CRM
Hello everyone, We’re excited to introduce cross-module criteria support in custom views! Custom views provide personalized perspectives on your data and that you can save for future use. You can share these views with all users or specific individualsWhen will Sales Order and Invoice Synchronisation with Zoho CRM be Available?
When will Sales Orders and Invoices, created in Zoho Books or Inventory be made available in Zoho CRM? John Legg Owner: The Debug StoreIn the Blue Print Transition requirement received it will show 8 check field in pop up if they any one of this field then only move to next stage Ist quote
In the Blue Print Transition requirement received it will show 8 check field in pop up if they any one of this field then only move to next stage Ist quote Pls help how i fix thisMultiple Products on Ticket
Good morning. We will classify all tickets based on the product. Users sometimes send different requests on the same ticket, so we are facing some challenges. Is there a way to add more than one product to the ticket, or is there a way to tie the productDesk - CRM Integration: SPAM Contacts (Auto Delete)
SPAM contacts is a useful feature, but when the CRM sync is used, it is very frustrating. When a contact is marked as SPAM on Desk, I wish to do the same on CRM. When a SPAM contact is deleted, I would like it deleted from CRM. The feature looks half-baked.Date Import Problems
I'm trying to import products from csv/xls files, but I can't get the Sales Start Date field to import. I know the import is working because all the other information is imported, but the Sales Start Date field is left empty. I think it must be a format problem. The date format I am trying to import is DD/MM/YYYY. This is also how my date preferences are set up in Zoho CRM. Do I need to use a different format to import the date field?Surely it's time Inline editing from views
I think the first request I found for in-line editing from grids was approximately 12 years ago - that post was locked because it was suggested Zoho sheetview solved the problem. However, it's now 2024, and in-line editing from grids is just a basic expectation.How to work with getFieldNames formdata functions ,Any Examples
I don't find any example showing usage of getFieldNames. Where do i find .is there any Help documents availableAllowing subqueries in FROM clause
When building a Query table in Zoho Reports, I encountered an error when attempting to put a subquery in the "FROM" clause of my statement. Why isn't this currently supported? Is there a plan to implement this functionality in the future?New features and improvements in Desk's integration with Zia powered by GPT
Hi everyone, We’re pleased to announce several new enhancements in Zia Powered by GPT integration. These updates bring more customization options, improved response generation, and additional language support. Below is an overview of the enhancementsIs Zoho Shifts included in the Zoho One plan?
In case the answer is no: there's any plan to make it available via One? Thank youFeature Request: API Access for Managing Deluge Functions (with OAuth & Change Tracking)
Hi everyone, I wanted to share a thoughtful request that came in from one of our Zoho clients this week. I believe many of us as partners and developers might relate to it. “One quick item to flag: we’d love an official way to manage Deluge functionsNo more IMAP/POP/SMTP on free plans even on referrals with NO NOTICE
Outraged. Just referred a colleague to use her domain (not posting it publicly here) to Zoho, just as I have other colleagues, clients, friends. Expected the exact same free plan features as I have and as everyone else I ever referred got. I was helpingMac Thunderbird zoho e mail account issues
I have issues with a user account on thunderbird e mail client who suddenly does not receive emails, when you click get messages we get an error "sending of password for user ......did not succeed, mail poppro.zoho.com responded service unavailable" afterPASSWORD
Hello, I'm Joyce, my client used zoho for password sharing, he did share the canva but once I clicked on it it will not automatically log-in, instead I need to log-in again. My question is my boss log-in first to his gmail and use his gmail to log-inProducts in time entry
Morning, Is there a way to add the product field to the time entry layout? Giving us the ability to identify a product per time entry. Thanks RudyKaizen #195: Frequently Asked Questions on Bulk Read API and Bulk Write API
We are thrilled to be nearing the 200th post in our Kaizen series. As we approach this exciting milestone, we would love to hear from you. Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your input helps usadmin problem
i can't to reach for the panel that i will create another mail to our company account i have admin access but i can't reach the panel our Company name Scale point my mail asmaa@dcalepointhub.com please can you help me Thanks554 5.7.1 : Recipient address rejected: user [username] does not exist
Hi, I mistakenly altered my shopify email settings (where my domain is managed), but immediately reverted them, however now I have a strange email issue. I can send emails just fine, but cannot receive them. I have tried all troubleshooting steps butProblema para enviar y recibir correos
Buenos días, mi cuenta de correo secretaria@construccmauro.com presenta problemas y no me permite ni me envía ni recibe correos, me sale este error.No fue posible enviar el mensaje; Motivo: 554 5.1.8 Correo electrónico bloqueado saliente. Aprende más., AgradezcoAgent working hours
Hi, I know it is possible to set company business hours but is it possible so that agents can have different ones? I.e. some agents cover later hours on specific weeks - can these be set so those agents that are "working" get notified about tickets etc.Legit email address?
Hello, I received emails from zohoadmin@biznetvigator.com with a password expiry notice. is that a legitimate email?SMTP Authentication Fails with App Password – “535 Authentication Failed” Error
Hello, I'm trying to send transactional emails from my WordPress website using the WP Mail SMTP plugin with Zoho Mail (smtp.zoho.com on port 465 with SSL). I've created and used a Zoho Mail app-specific password for SMTP, and verified that: The emailDeluge script issue : Mismatch of data type expression. Expected BIGINT but found STRING
I'm building a Zoho Creator form to take inputs for Email, Bootcamp Name, and Tag. If a record with the same Email + Bootcamp exists in a custom module (bootcampattendence), I want to update it by adding a new tag. If it doesn’t exist, I want to createhow to integrate zoho bigin to wordpress website ?
hello , i want to integrate zoho bigin to wordpress webiste , can anyone help me with the tutorial ?Survey end date extension
Hi, Is there any way to extend the end date of my survey? I needed more time in finding respondents that is why I need to extend the end date of my survey. Help. ThanksProblem with signature in a forwarded mail
Dear All, In my email account I created a signature and I unchecked the 'Place signature above the quoted text for relies and forwards' My question is, when I am trying to forward an email, sometimes I need to insert my signature so I select it from theOut of Office not working
I have set up out of office on zoho mail, however, it does not reply to every mail sent to it. I have tested it by sending several test messages from multiple different email accounts, I will get a response to some of them, but not all of them this isError message that says only images and no text
I filled out a template for a weekly newsletter with text and images throughout but when I click save and next an error message comes up that says "Campaign content has only images and no text" which is not true at all. I have no idea how to fix this issue and don't know where the problem is.Link project invoices to sales orders
As a business owner and project manager I create estimates with my clients which then become sales orders. When billing for project work I want to invoice against the agreed sales order. I see that I can create invoices and link them to sales orders inContacts Don't Always Populate
I've noticed that some contacts can easily be added to an email when I type their name. Other times, a contact doesn't appear even though I KNOW it is in my contact list. It is possible the ones I loaded from a spreadsheet are not an issue and the onesCannot add zoho email to gmail acc
I'm trying to set up my zoho mail to connect to my gmail acc but no matter what I try I always get this problem. What should I do now? Password is up-to-date. Authentication failed. Please check your username/password. [Server response: 535 Authentication553 Relaying disallowed - Invalid Domain
I have this error "553 Relaying disallowed. Invalid Domain" when sending an email to any email address. But I still receiving email from other emails. I checked MX, DKIM, SPF and it's ok. Could you check and help? ThanksNext Page